Template library

Pick any of these when you create a new thread inside a campaign. Every step stays fully editable.

Digital Voucher

Digital Voucher Claim

Shopper discovers an offer, confirms interest and receives a voucher.

6 steps

GWP

Buy 2 get a gift, with receipt upload and gift collection code.

8 steps

Cashback

Receipt submission, ReceiptIR verification and cashback payout.

8 steps

Loyalty

Points update with progress towards the next reward.

4 steps

Receipt Submission

Receipt upload with approved, rejected and duplicate outcomes.

6 steps

Retailer Promotion

Retailer promotion with store selection.

5 steps

Shopping Intent

Shopper builds a shopping list and gets matched offers.

5 steps

Customer Service

Support conversation with a human agent handover.

5 steps

Survey

Short product survey with rating and free text.

5 steps

Registration

Shopper registration with consent and confirmation.

5 steps

Write the wording once here. Everyone picks it from the Template dropdown when they add a system note or an information note to a conversation.

System message

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Built-in wording (15)

Conversation started — Conversation started with Halo Kartini.
Connecting to agent — Connecting you to a customer service agent…
Agent joined — Rina from Halo Kartini has joined the conversation.
Agent left — The agent has left the conversation.
Receipt received — Your receipt has been received and is being verified.
Verification in progress — Verification in progress. This usually takes a few minutes.
Verification successful — Verification successful. Your reward is on the way.
Verification failed — We could not verify your submission. Please try again with a clearer photo.
Payment received — Payment received. Thank you!
Payment window closed — The payment window has closed. Please start a new order.
Order confirmed — Your order has been confirmed.
Order cancelled — Your order has been cancelled.
Registration complete — Your registration is complete.
Session expired — This session has expired. Please start again.
Conversation ended — Conversation ended. Thank you for chatting with Halo Kartini.

Information message

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Built-in wording (10)

Promotion period — Promotion runs from 1 January until 31 December 2026.
Terms & conditions — Terms and conditions apply. One redemption per customer per day.
Stock notice — Rewards are subject to availability while stocks last.
Voucher validity — Your voucher is valid for 30 days from the date of issue.
Receipt rules — Make sure the store name, date and product are clearly visible on your receipt.
Delivery estimate — Delivery takes 2–3 working days for Jabodetabek and 3–5 working days outside.
Operating hours — Our team is available every day from 08.00 to 20.00 WIB.
Privacy notice — Your data is used only for this programme and handled according to our privacy policy.
Points reminder — Points expire at the end of each calendar year.
Support contact — Need help? Type “agent” at any time to reach a real person.