Halo System

User Message

A message from the shopper.

user_message

Bot Message

A message from Halo, the brand or the retailer.

bot_message

Human Agent Message

A message from a customer-service agent.

agent_message

System Message

A centred system note in the conversation.

system_message

Information Message

A highlighted informational note.

information_message

Typing Indicator

Shows the brand or agent typing before the next message.

typing_indicator

Text

A plain text bubble.

text

Image

An image inside a bubble.

image

Video

A video placeholder with play affordance.

video

File

A downloadable file attachment.

file

Link

A link preview bubble.

link

Carousel

A horizontally scrollable set of cards.

carousel

Product Card

A product with price and SKU.

product_card

Promotion Card

A promotion with validity and CTA.

promotion_card

Retailer Card

A retailer or outlet.

retailer_card

Offer Card

An offer the shopper can participate in.

offer_card

Reward Card

A reward the shopper has earned or can earn.

reward_card

Campaign Banner

A full-width campaign banner image inside the conversation.

campaign_banner

Quick Reply Buttons

Tappable quick replies under a message.

quick_reply

CTA Button

A single prominent call to action.

cta_button

Multiple Choice

Shopper can pick several options.

multiple_choice

Single Choice

Shopper picks exactly one option.

single_choice

Dropdown

A compact list picker.

dropdown

Text Input

Free text answer.

text_input

Number Input

Numeric answer.

number_input

Date Input

Date answer.

date_input

Phone Input

Phone number answer.

phone_input

Email Input

Email answer.

email_input

Confirmation

Confirm or change a summary.

confirmation

Yes / No

A binary question with branching.

yes_no

Rating

Star rating request.

rating

Consent

Consent request with agreement.

consent

Product Selection

Pick from a product list.

product_selection

SKU Selection

Pick a specific SKU.

sku_selection

Quantity

Quantity stepper.

quantity

Shopping List

The shopper's intended purchases.

shopping_list

Store Selection

Pick a store.

store_selection

Retailer Selection

Pick a retailer.

retailer_selection

Offer Selection

Pick an offer to join.

offer_selection

Nearby Outlet Picker

Ranked list of nearby outlets the shopper taps to choose one.

outlet_picker

Outlet Search

Searchable outlet list for shoppers who do not share their location.

outlet_search

Loyalty Progress

Progress towards the next loyalty reward.

loyalty_progress

Receipt Upload

Shopper uploads a purchase receipt.

receipt_upload

Image Upload

Shopper uploads an image.

image_upload

Camera Capture

Shopper takes a photo now.

camera_capture

Document Upload

Shopper uploads a document.

document_upload

Location

Shopper shares their location.

location

Form

A short in-conversation form.

form

In-conversation Form

A real fillable form rendered inside the conversation.

inline_form

Submission Status

Upload / processing state row for a receipt or display photo.

submission_status

ReceiptIR Processing

ReceiptIR is reading the receipt.

receiptir_processing

Receipt Verified

Receipt accepted.

receipt_verified

Receipt Rejected

Receipt not accepted.

receipt_rejected

DisplayIR Processing

DisplayIR is checking a shelf photo.

displayir_processing

Display Verified

Display accepted.

display_verified

Verification Failed

Verification did not pass.

verification_failed

Duplicate Detection

This submission was already used.

duplicate_detection

Fraud Warning

Suspicious activity flagged.

fraud_warning

Verification Result

Verified, pending or failed verification outcome with reward and retry actions.

verification_result

Voucher

A digital voucher.

voucher

Cashback

A cashback amount.

cashback

GWP

A gift with purchase.

gwp

Loyalty Points

Points balance update.

loyalty_points

Reward

A generic reward block.

reward_generic

Voucher Issued

A voucher has been issued.

voucher_issued

Voucher Used

A voucher has been redeemed.

voucher_used

Cashback Approved

Cashback approved.

cashback_approved

Cashback Processing

Cashback is being processed.

cashback_processing

Cashback Paid

Cashback transferred.

cashback_paid

Reward Earned

A reward has been earned.

reward_earned

Loyalty Updated

Loyalty balance updated.

loyalty_updated

Transaction Confirmation

A transaction summary.

transaction_confirmation

Digital Voucher (Ticket + QR)

The Halo Kartini voucher ticket with perforation, live QR code and validity countdown.

digital_voucher_ticket

E-wallet Cashback (Ticket)

Cashback payout ticket with wallet, reference and processing timer.

ewallet_cashback_ticket

Cashback Processed (Success)

Celebratory confirmation shown once a cashback has been paid.

cashback_success

Order Recap

Order summary with configurable rows, total and confirm / cancel actions.

order_recap

QRIS Payment

Generate a QRIS payment code with merchant details, amount and payment countdown.

qris_payment

Order Status

Payment and fulfilment status for an order, with support actions.

order_status

Loading

A short loading state.

loading

Processing

A processing state.

processing

Pending

Waiting on something.

pending

Approved

Approved outcome.

approved

Rejected

Rejected outcome.

rejected

Completed

Journey completed.

completed

Expired

Something has expired.

expired

Error

An error state.

error